A three year project that started in 2002, the Bell Integrator was built on the Automated Forms Library
and the Clean Room Environment
designed by Sam Azer.
Bell employees use the Integrator modules to streamline their business processes by sharing extensive dossiers with their external contractors. The system allows people in different companies, locations and time zones to communicate and work effectively together.
The Integrator consisted of several major modules:
- Situations At Risk is a sophisticated trouble-ticket tracking system designed to help Bell and their external contractors deal with situations that have the potential to become serious.
- Abnormal and Threatening Conditions is another trouble-ticket tracking system designed to help Bell and their external contractors deal with situations that have become serious.
- Technical Quality Assurance is a Project Management System. It is designed to keep track of estimated and actual budgets, scheduling of process-critical milestones and other matters related to projects at Bell. External contractors use the system to propose projects which can quickly and easily be evaluated by Bell - leading to easier approvals. The system acts also as a repository of project information which is shared by various companies and departments during the execution of the projects.
- The Tracking Tool is a simple task management system. It allows smaller groups of people to share information and track progress on unstructured projects within Bell.
- The Work Order Analysis module receives information from legacy systems and allows staff to query and report on that data.
- The Electro-Mechanical system is a repository of detailed information about major electrical and mechanical systems owned by Bell across the continent.