Configuring Outlook 2003 for Mobile Computers

This document contains detailed information on how to add a new email account, for a mobile desktop computer, using Microsoft Outlook 2003.

Thank you for choosing BNT Solutions, Inc. for your internet services and Welcome to BNT Solutions E-Mail service.

Your User ID and Password

You will receive a note from your employer or a separate email through your alternate email address. It will contain your new email address, User ID and Password. Please keep the information handy as you will need it, along with the information below, to access your new account.

Mobile Computers

This page provides Microsoft Outlook 2003 screen-shots for configuration of an email account on a mobile computer.

Setting up a new account

To begin, enter the E-Mail Accounts edit function in Microsoft Outlook. In Outlook 2003, this option can be found in the Tools menu.

Choose to Add a New E-Mail account and Click on the Next button. Note that if you try to edit an existing account, it may contain some options that were previously set to incorrect values.

Outlook will ask what type of account you are creating. This option selects the driver type that will be used to communicate with the mail server. The vast majority of BNT Solutions customers will be using POP3-type mail service. However, some customers may have made arrangements to use IMAP or Exchange. In such cases you will have been told which service to use in the configuration document that you received when you ordered your account.

If you are not sure you should select POP3 as the type of your mail service.

Click on the Next button to continue.

The next form allows you to enter the basic information that will be used to configure your email account.

Enter the information that you received from BNT Solutions when you ordered your email account:

  • Enter your Real Name (your First and Family names, ie: John Smith) in the field labeled Your Name.
  • Fill the other fields with the information provided by BNT:
    • Your email address.
    • Enter your BNT Solutions User ID, ie: jsmith, where the User Name is requested under Logon Information.
    • Enter your password
  • Enter the name of your incoming mail server (usually mail2.bnt.ca)
  • Enter the name of your outgoing mail server (usually mail2.bnt.ca for Road Warrior access from a mobile computer.)

Click the More Settings button to set the advanced options that are required for Road Warrior access.

The General Tab of the Internet Email Settings dialog contains general information. You do not need to set the Organization Name or the Reply-To address.

Click on the Outgoing Server tab to continue:

As a security precaution, Road Warriors will need to authenticate themselves when sending email. This helps to reduce the volume of Spam on the internet.

On this tab you should ensure that Authentication is turned on and that the settings used (User ID and Password) are the same as for the incoming mail server.

Click on the Connection tab to continue:

The default settings for the Connection tab will use the normally available network connection for email access. This setting is appropriate for the vast majority of users.

(Your network administrator will inform you if you need special settings to establish a connection to the internet.)

Click on the Advanced Tab to continue:

The Advanced Tab is where you can tell Outlook 2003 that you will be using SSL encrypted protocols to send and receive your email.

For the Incoming Server (POP3): Check the box for "This Server Requires an Encrypted Connection (SSL)"

Verify that the port number should change to 995.

For the Outgoing Server (SMTP): Check the box for "This Server Requires an Encrypted Connection (SSL)"

You must manually enter the port number: Change it to 465.

The other options normally do not need to be adjusted.

Click on the Okay button to close this Dialog Box.

At this point your account should be configured properly.

Click on the Test Account Settings button to automatically send a test email.

Next, the test function will execute and display the result of each step in the process. In most cases you will see green check-marks beside each step in the process - showing that everything is working fine.

The results of the test should look like the image here.

If you see red x marks where a green check-mark is expected - Don't Worry! It can be corrected very easily.

Usually when a customer contacts BNT Solutions for help with the configuration of an email account, the problem turns out to be the that the customer wrote incorrect information into one of the name fields (such as putting your Real Name into a field that requires a User ID.) Some customers have also typed BNT Solutions into fields that need the mail servers' host name (ie: mail2.bnt.ca.) Such mistakes are to be expected from people who are not accustomed to working with Host Names and User ID's - it's understandable that what seems to be meaningless information will get confused.

Go back and review the steps outlined in this document. Verify each step in the configuration process to ensure that the correct information is written in the appropriate fields. Correct any errors you find and, when you are done, try the test again.

If you are still having trouble, please take the time to let somebody know about it! Contact your local Network Administrator or seek assistance at a local computer store. You can also contact BNT Solutions for help. Once a problem becomes known it is usually very easy to fix.

Once you have completed the configuration of your email account, you will want to send at least one email to yourself. This step is important as it allows you to see what information your email software is configured to send. You may want to take the time to configure a signature block and other options.