Configuring Outlook Express Version 6 for Fixed Computers

This document contains detailed information on how to add a new email account, for a fixed desktop computer, using Microsoft Outlook Express Version 6.

Thank you for choosing BNT Solutions, Inc. for your internet services and Welcome to BNT Solutions E-Mail service.

Your User ID and Password

You will receive a note from your employer or a separate email through your alternate email address. It will contain your new email address, User ID and Password. Please keep the information handy as you will need it, along with the information below, to access your new account.

Fixed Computers

This page provides Microsoft Outlook Express Version 6 screen-shots for configuration of an email account on a fixed computer.

Setting up a new account

To begin, enter the E-Mail Accounts edit function in Microsoft Outlook. In Outlook Express this option is called Account Settings and can be found in the Tools menu.

Choose to Add a New E-Mail account and Click on the Next button.

Note that if you try to edit an existing account, it may contain some options that were previously set to incorrect values. It is often easier to create a new account from scratch to avoid having to deal with incorrect information.

Click the Next button to continue.

Enter the display name for this account. You can use your real name for this purpose. However, if you have multiple email accounts from different companies it might be easier to use the name of the mail server (such as mail2.bnt.ca) or your email address for this account into this box.

Click the Next button to continue.

Enter the email address associated with this account in this box.

Click the Next button to continue.

In this box you will enter the type of account and the names of the mail servers.

The vast majority of BNT Solutions customers will be using POP3-type mail service. However, some customers may have made arrangements to use IMAP or Exchange. In such cases you will have been told which service to use in the configuration document that you received when you ordered your account.

If you are not sure you should select POP3 as the type of your mail service.

Your mail will be coming from the BNT mail server. Enter the name of that server, usually mail2.bnt.ca, as the incoming mail server name.

For a fixed computer it is often easiest to send mail through your local ISP. Enter the name of Your ISP's Outgoing Open SMTP mail server. Note that this information is provided to you by your internet service provider. If you don't know what the server is called you can find out by checking the self-service web pages provided by your ISP or by calling their technical support staff.

Click the Next button to continue.

In this box you will enter the User ID and Password for this account.

Enter the User ID for this account under Account Name in the first field.

Enter the Password for this account in the second field.

Click the Next button to continue.

At this point you have completed the basic setup of the account!

Click the Finish button to continue.

At this point it's a good idea to send at least one email to yourself. This step is important as it allows you to see what information your email software is configured to send. You may want to take the time to configure a signature block and other options.

Click on the New button in the Outlook Toolbar.

To send yourself a message:

  • Enter your email address in the To: box.
  • Enter the word TEST in the Subject: box.
  • Enter the word TEST again in the main text box.

Finally, click the Send button to send the email. Depending on the configuration of your Outlook software, the message might actually be sent or it might just be moved from the Drafts folder to the Outbox.

To make sure your message is sent you might want to click on the Send/Receive button.

Your test message should appear in your inbox and, when you click on it, you should be able to read it.

If you don't see your test message - Don't Worry! Whatever the problem might be it can almost always be corrected very easily.

Usually when a customer contacts BNT Solutions for help with the configuration of an email account, the problem turns out to be the that the customer wrote incorrect information into one of the name fields (such as putting your Real Name into a field that requires a User ID.) Some customers have also typed BNT Solutions into fields that need the mail servers' host name (ie: mail2.bnt.ca.) Such mistakes are to be expected from people who are not accustomed to working with Host Names and User ID's - it's understandable that what seems to be meaningless information will get confused.

Go back and review the steps outlined in this document. Verify each step in the configuration process to ensure that the correct information is written in the appropriate fields. Correct any errors you find and, when you are done, try to send a test message again.

If you are still having trouble, please take the time to let somebody know about it! Contact your local Network Administrator or seek assistance at a local computer store. You can also contact BNT Solutions for help. Once a problem becomes known it is usually very easy to fix.