Configuring Outlook Express Version 6 for Mobile Computers

This document contains detailed information on how to add a new email account, for a mobile desktop computer, using Microsoft Outlook Express Version 6.

Thank you for choosing BNT Solutions, Inc. for your internet services and Welcome to BNT Solutions E-Mail service.

Your User ID and Password

You will receive a note from your employer or a separate email through your alternate email address. It will contain your new email address, User ID and Password. Please keep the information handy as you will need it, along with the information below, to access your new account.

Mobile Computers

This page provides Microsoft Outlook Express Version 6 screen-shots for configuration of an email account on a mobile computer.

Setting up a new account

To begin, enter the E-Mail Accounts edit function in Microsoft Outlook. In Outlook Express this option is called Account Settings and can be found in the Tools menu.

Choose to Add a New E-Mail account and Click on the Next button.

Note that if you try to edit an existing account, it may contain some options that were previously set to incorrect values. It is often easier to create a new account from scratch to avoid having to deal with incorrect information.

Click the Next button to continue.

Enter the display name for this account. You can use your real name for this purpose. However, if you have multiple email accounts from different companies it might be easier to use the name of the mail server (such as mail2.bnt.ca) or your email address for this account into this box.

Click the Next button to continue.

Enter the email address associated with this account in this box.

Click the Next button to continue.

In this box you will enter the type of account and the names of the mail servers.

The vast majority of BNT Solutions customers will be using POP3-type mail service. However, some customers may have made arrangements to use IMAP or Exchange. In such cases you will have been told which service to use in the configuration document that you received when you ordered your account.

If you are not sure you should select POP3 as the type of your mail service.

For mobile computers you will be sending and receiving your mail from the BNT mail server. Enter the name of that server, usually mail2.bnt.ca, as both the incoming and outgoing mail server.

Click the Next button to continue.

In this box you will enter the User ID and Password for this account.

Enter the User ID for this account under Account Name in the first field.

Enter the Password for this account in the second field.

Click the Next button to continue.

At this point you have completed the basic setup of the account! In the next steps you will complete the advanced setup that is needed for mobile computers.

Click the Finish button to continue.

This will bring you back to the main Outlook window. Go to the Tools menu as in the first step above and click on Account Settings to get back to the list of email accounts.

Select the account you just created (mail2.bnt.ca in this example,) and click on the Properties button to edit the settings for this account.

Click the Next button to continue.

There should be no need to edit anything on the General Tab.

Click on the Servers tab to continue.

In the Servers tab we need to tell Outlook that the outgoing server requires Authentication.

Turn-on the My Server Requires Authentication option - make sure the check-box is checked.

Click on the Settings button to continue.

Verify that the Use Same Settings as Incoming Server option is selected.

Click the OK button to continue.

Click on the Connection Tab.

There should be no need to make any changes to the settings on this tab. However, if you have been directed by your network administrator to do so, you may need to configure Outlook to activate an external network using the settings in this tab.

Click on the Security Tab to continue.

This tab contains signing and encryption settings that are very rarely used. There should be no need to make any changes to the settings in this tab.

Click on the Advanced tab to continue.

In this tab you will turn on the SSL encryption option for both the incoming and outgoing servers. You will also specify the port numbers to be used.

Set the outgoing SMTP port number to 465.

Turn on the This Server requires a Secure Connection option for the outgoing server.

Set the incoming POP3 mail port number to 995.

Turn on the This Server requires a Secure Connection option for the incoming POP3 mail server.

Click the OK button to continue.

This completes the advanced portion of the mobile computer account setup!

Click the Close button to finish.

At this point it's a good idea to send at least one email to yourself. This step is important as it allows you to see what information your email software is configured to send. You may want to take the time to configure a signature block and other options.

Click on the New button in the Outlook Toolbar.

To send yourself a message:

  • Enter your email address in the To: box.
  • Enter the word TEST in the Subject: box.
  • Enter the word TEST again in the main text box.

Finally, click the Send button to send the email. Depending on the configuration of your Outlook software, the message might actually be sent or it might just be moved from the Drafts folder to the Outbox.

To make sure your message is sent you might want to click on the Send/Receive button.

Your test message should appear in your inbox and, when you click on it, you should be able to read it.

If you don't see your test message - Don't Worry! Whatever the problem might be it can almost always be corrected very easily.

Usually when a customer contacts BNT Solutions for help with the configuration of an email account, the problem turns out to be the that the customer wrote incorrect information into one of the name fields (such as putting your Real Name into a field that requires a User ID.) Some customers have also typed BNT Solutions into fields that need the mail servers' host name (ie: mail2.bnt.ca.) Such mistakes are to be expected from people who are not accustomed to working with Host Names and User ID's - it's understandable that what seems to be meaningless information will get confused.

Go back and review the steps outlined in this document. Verify each step in the configuration process to ensure that the correct information is written in the appropriate fields. Correct any errors you find and, when you are done, try to send a test message again.

If you are still having trouble, please take the time to let somebody know about it! Contact your local Network Administrator or seek assistance at a local computer store. You can also contact BNT Solutions for help. Once a problem becomes known it is usually very easy to fix.